Pest Control Direct Limited

Customer Service Pest Control Direct Limited intend to ensure that all customers receive the very best products and service expected from a small privately owned business.

COMPLAINTS PROCEDURE

Confidentially e-mail your complaint to bobguy@btinternet.com (24 hrs) or telephone our Service Complaint Phone Number 01323 846845 from 9am-5pm Mon-Fri(excl. Bank Holidays) (calls charged at standard BT rates) or write to Bob Guy at the address on the foot of this page,.

We will respond to all complaints within 3 working days.

We undertake to provide a confidential complaint handling procedure.

We will provide a satisfactory solution to the complaint within 5 working days from receipt of the complaint.

We undertake to keep you fully informed of the progress of your complaint by giving a timescale for the expected satisfactory conclusion plus a daily update (Monday to Friday) either by telephone, by e-mail or by facsimile.

We undertake to maintain monitored records of all complaints and to investigate and implement ways of reducing or eliminating such complaints.

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit / debit card payment.

We accept Visa Credit/Delta, Mastercard,Switch, Maestro and Electron cards. . You may send your credit card information via phone, fax, snail mail or over the Internet. Credit/Debit card payments are dealt with very securely through Secure Hosting, a major bank approved processing gateway using https.

Shipping And Handling . 24-48hr delivery service will be provided on orders placed before 3pm. (excluding weekends and Bank Holidays) You select your delivery option/price during the order process

Delivery Schedule We deliver your order right away. We will normally send your order to you in one business day unless you have selected 2/3 day or delivery by post..

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK, 17.5% VAT is added.

Credit Card Security

Responsibility for general "Site Security" is held by bobguy@pestcontroldirect.co.uk

All online oder payments are made through "Secure Hosting" a major bank approved payment gateway using https:

Guarantee

YOUR STATUTORY RIGHTS ARE NOT AFFECTED BY STATEMENTS IN OUR TERMS AND CONDITIONS

We guarantee to provide you with suitable products to deal with the pests suggested based on our 30 years of experience in pesticide useage, however, we have no control over the end user application of the products and therefore cannot offer any firm guarantee of efficacy of products supplied, subject to the PestClear 2000/3000 items mentioned below

Electrical products carry a minimum 1 year Manufacturers Guarantee: Pestclear 2000 and Pestclear 3000 Professional carry a 30 day money back guarantee that they will clear your pest problem and a two year manufacturer warranty against product failure.

Reaching Us If you need to reach us, please email us on <e-mail> sales@pestcontroldirect.co.uk, alternatively, you can call on <phone> (01323 846845>) or fax us on (01323 449305) or write to us at Unit 2 Swan Business Centre Old Swan Lane, HAILSHAM, East Sussex BN27 3BY

Privacy Policy Pest Control Direct Ltd is a responsible internet trader with proven privacy history, having been established since 2000.

We do not use any customer information for any other purpose than to fulfil their requests for products or services from our company.

We do not forward any customer details to any third party. Any printouts of sensitive customer information, including credit/debit card printouts are securely shredded every 6-8 months depending on throughput.

We do not send random marketing emails to personal email addresses (spam)

Our website uses "cookies" in order to effect a seamless order process and for any re-order requirements. These are not used for any other purpose.

All computers connected to the internet are protected by respected Symantec Firewall and Anti-Virus software.

Returns Policy We will accept returns providing they have been handled with reasonable care and we would appreciate the return of the original packaging.

We accept return of faulty/substituted/unsuitable for purpose goods and will refund the cost and pay the return carriage on same via our chosen carrier (customer must contact us for details of how we wish the goods returned). This does not include the cost of returning goods where the customer has changed their mind, in this case the customer must return the goods to us at their own cost within 14 days or receipt.

Remittance Terms No Orders will be despatched until payment has been received. Credit card payment will be considered as received immediately we process your order (same day).

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